Refund policy

Fjord Paws Damage & Defect Guarantee

 

We want every order to arrive in perfect condition. This policy explains exactly what our Damage & Defect Guarantee covers.

 

Damaged, defective, or incorrect item

If your item arrives damaged, defective, or different from what you ordered, we will replace it or issue a full refund within 7 days of the delivery date. Please contact us with a photo or video showing the issue. In most cases you won't need to mail the item back — a clear photo or video of the issue is all we require. If a physical return is ever requested, we will cover the cost of return shipping at no charge to you.

 

Lost or significantly delayed order

If your tracking shows no update for 30 days or more, we will issue a full refund or reship your order at no extra cost.

 

Delivery issues caused by an incorrect address

If a delivery delay or failure is caused by an incorrect or incomplete address provided at checkout, it is not covered by this guarantee.

 

Change of mind

We do not currently offer returns or refunds for change of mind on items that are not damaged or defective.

 

How to make a claim

Contact us through our Contact page with your order number and, for damaged or incorrect items, a photo or video of the issue. We will respond with next steps.